We are always actively seeking ways to improve our services we provide to people and welcome any positive suggestions or complaints you may have.

Click Here for Easy Read Complaints

 

These can be made informally or formally. You can do this in writing, over the phone or visit us in person.

 There are many ways that you can share with us your positive experiences through Stoneywood support;

  • by talking to your support team or the Service Manager
  • by completing a feedback questionnaire in your service
  • visiting our offices

In the event you with to raise a concern we recommend you contact the Registered Manager of that service directly and they will support you to raise a complaint and explain the process.

However this can also be done anonymously by through the contact us page.

 

We will always try to resolve a complaint as best we can, but in the event you are not satisfied with the outcome you could also contact:

SCSWIS (Formerly the Care Commission)

Falkirk Social Work

Forth Valley Advocacy

Central Advocacy